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Operations

At the heart of every NYSCAL member facility is a deep commitment to improving the lives of those facing health challenges. We are proud to serve as a trusted resource, providing our members with the critical information and support they need to deliver outstanding care. By sharing the latest industry news, trends, and research, we ensure that our members stay empowered and at the forefront of innovation.

Operations

Regulations

NYSCAL is deeply involved in shaping public policies that impact residents, caregivers, and our members. We provide essential resources on the regulations governing adult care and assisted living facilities.

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AHCA/NCAL National Quality Awards

The AHCA/NCAL National Quality Award Program helps organizations assess strengths and areas for improvement, offering a cost-effective performance assessment. With three award levels—Bronze, Silver, and Gold—it evaluates your facility against national excellence standards, providing a valuable opportunity to enhance success and resilience.

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Person-Centered Care

Person-centered care is a national movement aimed at transforming services for older adults by prioritizing person-directed values, where the voices of both elders and caregivers are heard and respected. Core principles such as choice, dignity, respect, self-determination, and purposeful living guide this approach to ensure care is aligned with individual preferences and needs.

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Workforce

Recruitment and retention is a critical challenge for assisted living providers, driven by increased demand and a declining workforce. NYSCAL is committed to helping members overcome this crisis by providing essential resources and tools to attract, recruit, and retain skilled caregivers and quality staff.

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Survey Readiness

Survey preparedness ensures your assisted living community is always inspection-ready, with operations like resident care, staff training, and facility maintenance meeting state and federal standards. A proactive approach helps navigate surveys successfully and minimizes the risk of major deficiencies.

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Emergency Preparedness

From severe weather to utility failures and other unexpected events, emergencies can arise at any time. NYSHFA | NYSCAL is committed to keeping members informed and supported before, during, and after a disaster. Visit this page regularly for up-to-date resources, guidance, and alerts to help your facility stay prepared and resilient.

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Privacy & Security

In New York’s assisted living sector, compliance with HIPAA and HITECH regulations is essential to safeguard residents’ personal health information. Providers must navigate these complex requirements to ensure data confidentiality and maintain high standards of care.

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Medicaid

In New York, Medicaid can help cover the cost of care for eligible individuals in assisted living facilities, providing essential support for low-income residents. The state’s Managed Long Term Care (MLTC) program offers Medicaid coverage for personal care services and other support to ensure quality care for those in need of assistance with daily activities.

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Medicare

Medicare plays a crucial role for seniors requiring post-acute or rehabilitation care in a skilled nursing facility. Medicare Part A covers inpatient care in hospitals and skilled nursing facilities. Medicare Part B covers physician services and outpatient care, while Medicare Part D covers prescription drugs.

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