Legislative Facility Tours

Inviting legislators to visit your assisted living community provides a valuable opportunity to showcase the quality services offered and to educate key decision-makers about the intricacies of this industry. Many lawmakers have either never stepped inside a long-term care facility or haven’t visited one in years. Consequently, they may not fully grasp the complexity of the care you provide, the enriching activity programs that enhance residents’ quality of life, or the unwavering dedication of your staff to ensure top-notch care daily.

NYSHFA | NYSCAL is here to help you make these connections and prepare a meaningful legislative facility visit!

Let’s Get You Started! Connect with Kristen DeVries » kdevries@nyshfa-nyscal.org

Preparing for a Successful Legislative Visit

Inform Your Team: Let your staff know about the upcoming visit. They may have creative ideas for activities or ways to showcase your community.

Engage Key Staff: Invite team members like your Director of Nursing, Activities Director, or Marketing Director to help with the tour and interactions.

Make It Interactive: Consider hosting a special activity such as a breakfast or lunch to create an engaging and welcoming environment.

Communicate Clearly: Avoid using acronyms or medical jargon. Explain your community’s operations and care in simple, clear language, as your visitor may not be familiar with industry-specific terms.

Capture the Moment: Invite the legislator to take photos with residents (with their permission) for use in social media or marketing efforts.

Involve Local Media: Consider inviting local news outlets to cover the visit and highlight your community.

Follow Up: After the visit, send a thank-you note to the legislator along with any photos taken during their time at your community. This thoughtful gesture reinforces the positive experience and helps them remember the impact of their visit.

» The Dos & Don’ts Tips for Legislative Visits

What to Showcase

Dining Experience: Highlight your dining room and any specialized meal services or themed events. Mention how families are welcome to join residents for meals, fostering a sense of community and connection.

Engaging Activities: Showcase your activities board and center, emphasizing the variety of programs and the involvement of external groups, such as religious services, music performances, or other community-based activities.

Resident Outings: Share the opportunities you provide for residents to participate in outings, such as visits to parks, cultural events, or local community gatherings, ensuring they stay connected and engaged with the world around them.