Page 8 - Report to the Community - 2015-2017

Nurse Instructors and Educators The two-day First Line Manager Train the Trainer Leadership in Person Centered Nursing Home Medical Director

A four-day course is offered to Nurse Instructors and Program is offered to experienced nurse educators/ Care Course and Attending Physician
Educators who work as staff developers in skilled directors to be updated in the First Line Manager This is a two-day Train-the-Trainer program for Guidelines Education, Training,
nursing facilities. This course utilizes adult learning curriculum in order to serve as trainers and facilitators nursing home and assisted living leadership teams
principles and computer technology to enhance current at FQC regional programs. to implement the Oasis curriculum in their organi- and Technical Assistance (ETTA)

educational and research practices. Participants who zations. Oasis 2.0, developed by Dr. Susan Wehry, Officially launched on January 1, 2014, the Nursing
successfully complete the course can receive 2 col- Quality Improvement Series is a unique approach to achieving collaborative, Home Medical Director and Attending Physician

lege credits from the SUNY Polytechnic Institute. This The goal of the four-day Quality Improvement Series, interdisciplinary person-directed care. Staff who Guidelines Education, Training, and Technical Assistance
program has been approved by the New York State which is based on the Baldrige framework and QAPI went through the original training dubbed it (ETTA) Project was a joint initiative of the Department
Department of Health to meet the “train-the-trainer” principals, is to provide a comprehensive array of “Oasis” because it captured the sense of calm and of Health, Healthcare Association of New York State
requirements for the Nurse Aide Training Program thus resources, skills training and educational support for safety they felt -- even in difficult situations. Oasis (HANYS), LeadingAge NY, New York State Health
increasing the number of instructors available to train health care professionals working in long term care is now in use in over 1200 nursing homes in sev- Facilities Association (NYSHFA), Continuing Care
certified nurses aides, in an ever growing settings. Each of the sessions is grounded in evidence eral states, helping residents with dementia enjoy Leadership Coalition (CCLC), American Geriatrics
segment of the long term care workforce. and values-based quality improvement methods and a higher quality of life. This program provides Society (AGS), New York Medical Directors Association,

designed to provide practical tools and knowledge that in-depth training. The Oasis teams who complete and the New York Chapter of the American College
Nurse Leader in Assisted Living Course can immediately be applied in long term care settings. this training will be prepared to provide 8-10 of Health Care Administrators (ACHCA). The FQC
A four-day course serves the Nurse Leader in the assist- This program series is for long term care professionals hours of Oasis training across all disciplines in functioned as the education coordinator for the
ed living community to enhance the quality of care and that have the ability to influence and improve the quality their organizations. overall program to develop quarterly workshop days
life for residents and the staff. Research has demon- of “care and caring” in their organizations. and webinars.
strated that communities with successful nurse leaders,

who manage daily operations and staff with critical The ETTA project was designed especially for the lead-
leadership skills such as effective communication, con- ership triad of nursing homes—the administrator, direc-
flict management and resolution, coaching and mento- tor of nursing, and medical director. Project participants
ring skills, have both highly satisfied residents and staff had the benefit of a three year project which provided
and lower employee turnover. This program combines education targeted at improving their working rela-
From 2014-2017, the Leadership
multiple teaching methods including classroom lecture, tionships, organizational effectiveness, and ultimately
interactive discussion and small group exercises. Institute served 438 participants in patient and resident care. Twenty two SNF teams across
New York State engaged in the project and utilized
classroom-based courses and 2197 ETTA tools and training specially designed to improve
First Line Managers Courses
knowledge, competence, and patient care.
An eight-day program is offered to all First Line Manag- participated via webinar.
ers (department managers and supervisors) providing
Sustainable Resources:
the opportunity to learn new leadership skills, fine-tune
Program resources can be found at:
existing knowledge, explore supervisory strategies,
www.hanys.org/etta
and operationally apply the skills and competencies
to assist with ongoing teams’ needs and for
that are needed to be effective in today’s SNF setting.
additional SNFs to engage in the process.
The framework for the course is built from the basic
management competencies.

05 THE FOUNDATION FOR QUALITY CARE 06